TINJAUAN PROSES PELAYANAN JASA KAPAL PENUMPANG (passengers ticketing) DI PT PELNI CABANG SURABAYA

Authors

  • Muhamad Alfi Khoiruman Akademi Kelautan Banyuwangi
  • Nadiya Lifa Ningrum Akademi Kelautan Banyuwangi
  • Fandia Aditya Akademi Kelautan Banyuwangi

Keywords:

Services, PPSS application system

Abstract

PT Pelayaran Nasional Indonesia (PELNI) Surabaya Branch is a company engaged in ship transportation services, passenger ship fleets, sea highways, and cargo ships. The purpose of this study is to review the process of passenger ship services and the obstacles and efforts. This study uses descriptive qualitative research methods in the form of data collection techniques such as reference materials, observations, interviews, documentation and triangulation. From the results of the research conducted, it can be concluded that the passenger ship services at PT PELNI have met the established Standard Operating Procedures (SOP). Constraints that occurred during the process of serving passenger ships such as the PPSS application system (Pelni Passangers Service System) experienced errors, so that efforts made by PT Pelayaran Nasional Indonesia (PELNI) Surabaya Branch were to contact the Jakarta center to fix the problematic system.

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Published

2022-11-29

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